Question 1

What is Chatoo?

Accepted Answer

Chatoo is a desktop app for chatters and creator-management agencies who talk to fans all day. It drafts replies in each creator's voice, keeps the context of every conversation, coaches the next move with Coach, rewrites drafts in place with Rewrite, and drops your saved lines into any chat with Keylines. It used to be called VoiDeD Inside Circle.

Question 2

Which computers does it run on?

Accepted Answer

Windows 10 and 11. Chatoo has a Rust core and uses the WebView built into Windows instead of bundling its own browser, so it's a 7 mb download and light on memory: older and low-end computers run it fine. A Mac version is coming; Linux and a web version are on the roadmap.

Question 3

Does the AI send messages on its own?

Accepted Answer

No. Replies writes a draft in the creator's voice, following your tone settings, custom instructions and compliance rules. You review it and decide what goes out.

Question 4

I used VoiDeD Inside Circle. What happens to my setup?

Accepted Answer

Chatoo 9 is built to move your data over from VoiDeD Inside Circle automatically the first time it starts, and you sign in with the account you already have.

Question 5

How does the free trial work?

Accepted Answer

Every new workspace gets a 3-day free trial, and you don't need a card to start it. The trial covers the whole workspace, including the teammates you invite. You can choose a plan at any time, during the trial or after it.

Question 6

What happens when the trial ends?

Accepted Answer

If you haven't chosen a plan, the app pauses until you do. Nothing is charged automatically, and your workspace data stays where it is, ready for when you pick a plan.

Question 7

Can I start another trial later?

Accepted Answer

There is one free trial per person and per computer. Teammates should join your workspace with an invite rather than start trials of their own, so they share yours. Trials are tied to the computer, never to your network, so offices and shared Wi-Fi are fine.

Question 8

How much does Chatoo cost?

Accepted Answer

Chatoo is priced per chatter seat, per month, with AI usage included. Solo is €19 for one seat, Pro is €39 per seat for up to 3 seats, and Team is €35 per seat from 4 seats. Agency plans for 10 or more seats are quoted by our team. Paying yearly works out at about two months free. Prices exclude VAT where applicable.

Question 9

What is AI usage, and what happens if I run out?

Accepted Answer

Every plan includes an amount of AI usage each month, shown in euros: €10 on Solo, €25 per seat on Pro and €20 per seat on Team, shared across the team. Replies, Coach and Rewrite draw from it; Keylines and picking from your Mass DM library don't. Owners can see what each chatter uses. If your team needs more, move to a bigger plan or talk to us.

Question 10

Who can use the Chatoo API?

Accepted Answer

The Chatoo API is in early access, included on Team and Agency. It gives your workspace access to its members, usage, shared conversations and sales events, so you can connect your own tools and automations. Solo and Pro users can ask for access: tell us what you want to build and we'll switch it on for your account.

Question 11

How do I pay?

Accepted Answer

Payments run on Stripe. You can pay by card, and Stripe may offer other payment methods at checkout depending on where you are. Your card details go straight to Stripe; Chatoo never sees your full card number.

Question 12

How do I cancel?

Accepted Answer

During the trial there's nothing to cancel: if you don't choose a plan, it simply ends. On a paid plan, you can cancel from the billing page in your account, and your plan stays active until the end of the period you've paid for.

Question 13

Can a whole agency use it?

Accepted Answer

Yes. The Team plan starts at 4 seats and adds shared creator profiles, seat management and the Chatoo API, so an owner can add chatters, move seats between them and connect the agency's own tools. For 10 or more seats, the Agency plan adds volume pricing and priority support; contact us for a quote.

Question 14

How do I sign in?

Accepted Answer

With your email address or username and your password. Signing in with Discord is optional, if you prefer it.

Question 15

I forgot my password. What now?

Accepted Answer

Use "Forgot password" on the sign-in page. We send a reset link to the email address on your account.

Question 16

Where is my account stored?

Accepted Answer

Chatoo runs your account on its own backend, so your sign-in doesn't depend on another app's login. Passwords are stored hashed, so they are never visible to anyone, including our staff.

Question 17

Does this website track me?

Accepted Answer

No analytics run on this site today. If we add any, they stay off until you allow them, and you can change your choice at any time under "Cookie preferences" in the footer.

Question 18

How do I report a security issue?

Accepted Answer

Email us with the details and steps to reproduce. Please don't post security issues publicly before we have had a chance to fix them.

Talk to the Chatoo team

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