Skip to content

Try Chatoo free for 3 days. No card needed.Start free trial

VoiDeD Inside Circle is now Chatoo.See what's new

Legal

Terms of Service

The terms that apply when you use Chatoo, the website and your Chatoo account.

Last updated

DRAFTThis is a template, not legal advice and not yet in force. Text in [square brackets] still needs the company's details, and a lawyer must review the whole page before launch.

These terms are an agreement between you and [Company legal name] ("Chatoo", "we", "us"), registered at [Registered address]. They cover the Chatoo desktop app, the website at chatoo.app and your Chatoo account (together, "the service").

1. Accepting these terms

By creating an account, installing the app or otherwise using the service, you agree to these terms. If you use Chatoo for an agency or another organisation, you confirm you are allowed to accept them on its behalf. If you don't agree, don't use the service.

2. The service

Chatoo is a desktop app for people who chat with fans on behalf of creators. It helps draft replies, keeps the context of conversations and includes related tools such as a text expander (Keylines), a mass DM library, coaching (Coach) and in-place rewriting (Rewrite). Features can change as we improve the product.

3. Your account

  • You need an account to use the app. Give us accurate details and keep them up to date.
  • Keep your password and any two-step verification codes safe. You are responsible for what happens under your account.
  • Tell us straight away at [Contact email] if you think someone else has access to your account.
  • You must be at least [Minimum age] years old to use the service.

4. Acceptable use

You agree not to use the service to:

  • break any law, or the terms and rules of the platforms you chat on;
  • harass, deceive or harm anyone, or send content that is illegal;
  • try to access other people's accounts or data, or interfere with the service or its security;
  • copy, resell or reverse-engineer the service, except where the law allows it.

We may suspend or close accounts that break these rules.

5. AI-generated drafts

Chatoo can generate draft replies. Drafts can be wrong, inappropriate or not what you meant. You decide what to send, and you are responsible for every message you send, including messages based on a draft. Compliance rules in the app help, but they do not replace your own judgement.

6. Free trial, plans and payment

Free trial

  • Every new workspace gets one free trial of 3 days. You don't need to give a card to start it.
  • The trial covers the whole workspace, including teammates you invite to it.
  • There is one free trial per person and per computer. The Chatoo app checks this on the computer it runs on; we never use your IP address or network for it, so people on a shared office or home network are not affected. Starting more trials, for example with new accounts on the same computer, is not allowed.
  • A trial only turns into a paid plan if you choose a plan and complete checkout. There is no automatic charge when the trial ends: if you haven't chosen a plan, the app pauses until you do, and your workspace data is kept [for the period set out in the Privacy Policy].

Plans and payment

  • Plans are priced per chatter seat, per month, in euros, as shown on the pricing page. Prices exclude VAT and other taxes where applicable; [describe how taxes are calculated and shown at checkout].
  • You can pay monthly or yearly. Payments are processed by Stripe, our payment provider; your card details go to Stripe, not to us.
  • [Describe renewals, failed payments, seat changes, proration and refunds, in line with the Stripe configuration.]

Cancellation

You can cancel a paid plan from the billing page in your account. [Confirm: your plan stays active until the end of the period you have paid for, and is not renewed.]

7. The app and updates

We give you a personal, non-exclusive, non-transferable licence to install and use the Chatoo app while your account is in good standing. The app updates itself, and some updates may be required to keep using the service.

8. Your content

You keep ownership of the content you put into Chatoo, such as creator profiles, instructions, snippets and templates. You give us the permissions we need to store and process it to run the service, as described in the Privacy Policy.

9. Ending your account

You can stop using the service and ask us to delete your account at any time. We may suspend or end your access if you break these terms or if we stop offering the service, and we will tell you where we reasonably can.

10. Disclaimers and liability

The service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, or for the messages you send. [Liability cap and consumer-law exceptions to be written by counsel.]

11. Changes to these terms

We may update these terms. If a change is significant, we will tell you before it takes effect, for example by email or in the app.

12. Law and disputes

These terms are governed by the laws of [Jurisdiction]. Disputes go to the courts of [Venue], unless the law where you live says otherwise.

13. Contact

Questions about these terms: [Contact email], or write to [Company legal name], [Registered address].